 |
Before Ordering
Is it safe to shop on-line at Palmettomicro.com?
At palmettomicro.com, we guarantee your privacy and on-line shopping safety.
We are secured by a Premium SSL certificate to ensure that your personal
information is encrypted and secure when you communicate with
PalmettoMicro.com. We do not store any credit card information. All
billing information is processed by Authorize.net, is secured by
multiple industrial security technologies including solutions from
VeriSign.
We occasionally send out email promotions and newsletters to our
customers. These e-mail are sent very sparingly (approximately 1 per
month). You opt out at any time.
We will never share your personal and private information with anyone,
and any personal information collected by us is only used to properly
process and deliver your order.
What are the available shipping methods?
Palmetto
Micro offers ups shipping, and us mail . For larger or urgent orders,
customers are welcome to choose UPS Next Day Air for faster delivery of
products for a nominal upgrade fee to cover cost. The UPS upgrade option
and fee information are available via a selection box on the shopping
cart page before you checkout.
Do you offer any shipping discount on multiple products purchased?
Palmetto Micro does not offer shipping discounts at this time.
Does PalmettoMicro.com handle International orders?
Yes, we ship worldwide
How are Tax and Customs duties handled?
Since
each country handles this differently. It is the customers
responsibility to pay the duties and taxes. You can contact us and we
can give you a estimate of how much that would be.
Can I change my delivery address after I have placed my order?
You can change your shipping address by calling our office 704-252-7497. If the order has been picked and labeled the address cannot be changed.
Can I trace the order with the tracking number?
Yes once the order ships a tracking number will be emailed to you.
Do you ship to APO address or PO box?
Certain products can be shipped to a APO or PO Box, For items not eligible one of out agents will call you.
Palmetto Micro only accepts Credit Card, Debit Card payments via a
Secure credit card processor.
Why is my credit card payment failed?
Payment
with credit card may fail because of bank authorization and fraud
prevention systems. If you are having trouble making a payment via
Credit Card, you may contact your card issuing bank .
After Ordering
My order is shipped, why isn't there any tracking information available for the UPS package?
Live
tracking is only available after the carriers have a chance to
initially scan the package. Between the time the item leaves Palmetto
Micro and the time it is scanned, tracking numbers may not show any
results. For Express packages (UPS Overnight), the delay is about 6 to 8 hours. For us mail, it takes 3 to 5 working days for postal tracking to show online.
What is my order status? And how long will it take to process my order?
Once
an order request has been received by us, you will receive periodic
e-mails from us regarding the processing of your order. Within 24 hours
of your order being shipped, you will receive an e-mail that contains
the carrier tracking number (when available) for your order.
Your order goes through several steps before reaching your door. Here are those steps:
|
Step 1 (1): Order verified and payment transaction verified.
Step 3 (1 day): Order is packaged and shipped Step 4 Order Arrives!!. |
} |
|
How do I cancel my order?
Not satisfied with a product or shipment?
A. If you order has not been shipped, you may cancel it for a full refund, by calling the office at 704-252-7497.
B. If your order has already been shipped, you may return the
item in it's original condition (unused and unopened) to us postmarked
within 30 calendar days of delivery (*see definition below). In that
case we will refund you the payment excluding actual shipping fees
already incurred. Actual shipping fees incurred are determined by the
weight of each returned product and by the way it was sent
When returning an unwanted product for refund, it is recommended for
customers to use a method of shipment with tracking number, as Palmetto
Micro cannot be responsible for items lost due to its carrier while in
transit.
C. If your item is defective, call our office at
704-252-7497 and we will provide all the information on getting a
replacement product.
D.
Here is a quick checklist if you are returning unused and unopened
products for refunding (applicable to return type B above):
- The items must be unused and unopened.
- A customer service staff will inform you the actual shipping costs incurred (the non-refundable portion).
- Proceed
and send the returning items to the following address. Note that the
returning package must be postmarked within 30 calendar days of delivery
TO: Palmetto Micro
Returns Dept
1420 W. Front St
Statesville, NC 28677
When your items arrive at our return office, a staff will check the
product and proceed with the refund . Please allow 2 to 4 weeks for
processing after your item is delivered at the product return office.
Please do not request cancellation of an order by e-mail. Refunds are sent to your credit card that was used for purchase
How long before I see refund?
Refunds are processed within 1-5 business days after you received our confirmation on the cancelation, and the Credit Card refund can be seen on your credit card statement typically within 7-14 business days.
How long does it take for back ordered items to get sent?
Items
that are unavailable will be placed on back order, and the remainder of
your order will be shipped. Please check our web site for the back
ordered item's estimated time of arrival. Please note that these dates
are estimates and not guaranteed to arrive on that date.
For items that are backordered, you will receive periodic reminders of
back ordered items and you may cancel any outstanding back orders with
us.
Where possible, we will make every effort to alert customers of
potential delays, or possible substitutions to the originally ordered
item (such as batteries or memory cards with similar specifications).
These notes are posted on the product pages.
Can I use the Palmetto Micro receipt, obtained from online tracking, for product warranties?
Palmetto Micro receipts are good for all products ordered thru our site.
When will a replacement be sent?
Replacements
are treated the same way as that of new orders -- they typically arrive
in 10 to 13 days. If a product needs to be returned for replacement,
the replacement is sent after receiving the returned item.
How are warranties handled?
Repairs on defective merchandise are handled by the manufacturers and not by Palmetto Micro, unless otherwise indicated.
If any item arrives damaged due to shipping, immediately contact the
carrier. Keep all shipping materials and contact us immediately.
Why don't I receive an order confirmation email after my Credit Card Payment is completed?
We send confirmation email to you once the credit card information is verified.
In rare circumstances, a technical bug confirmed by our processer can
get in the way.If you do not receive any information at all, and your
order does not appear in your account, please contact us and send us your order details. You may use this link to contact us: http://PalmettoMicro.com/
Can I add an item to my order?
Yes,
but you need to add it before your order is being packaged for
shipment, and the order may be delayed by 1 or 2 days for adding the new
items. To add an item to your order after placing an order call our
office at 704-252-7497
<span style="FONT-FAMILY: "Times New Roman","serif"; FONT-SIZE: 18pt; mso-fareast-font